Shipping policy

Effective: June 4, 2026

Business Days defined as: Business days are Monday through Friday, excluding U.S. federal holidays.

SIWID ships within the United States only. All orders are fulfilled from within the U.S.

Shipping Cost: Shipping costs are calculated during checkout based on total weight of order and location. Costs are the responsibility of the purchaser and will be added to your cart’s total value.

Processing time: 3–5 business days. This is when we verify your order, prepare it, and hand it to the carrier. It is not the same as transit time.

Transit time: 5–10 business days after processing. Total time from order to delivery is typically 8–15 business days.

Carrier: We ship via Shopify's integrated shipping network, which may include carriers such as USPS, UPS, or DHL depending on your location and order size. A tracking number will be sent to the email address on your order once your package ships.

Restrictions: We do not ship to P.O. boxes or APO/FPO addresses. Additionally, we do not ship internationally at this time.

Lost, stolen, or damaged shipments: Shipments are covered under carrier liability up to applicable limits, which vary by carrier and service level. SIWID does not guarantee full replacement value coverage on all orders. Once a package has been confirmed delivered by the carrier, responsibility transfers to the buyer. We do not replace or refund orders confirmed as delivered. If your package shows as delivered and you have not received it, file a claim with the carrier using your tracking number. We are happy to provide order documentation to support your claim. Contact us at humans@sellitwhenidie.com and we will assist however we can within our capacity. If your package is lost in transit (meaning it has not moved or updated in over 7 business days), contact us and we will open an investigation with the carrier. Investigation timelines are determined by the carrier. Resolution is not guaranteed within a specific timeframe and is outside of SIWID's control.

Address accuracy: You are responsible for entering the correct shipping address at checkout. We cannot redirect packages once they have shipped. If a package is returned to us due to an incorrect or undeliverable address, we will contact you. Re-shipping fees apply at the current rate quoted at time of re-shipment. If we are unable to reach you within 14 days of a returned package notification, the order may be forfeited. No refund will be issued on forfeited orders.

Sales tax: Sales tax is calculated at checkout based on the shipping destination and applicable state and local tax rates. Tax is charged where required by law.

SIWID is not responsible for delays caused by the carrier, weather, or other circumstances outside our control.