Refund policy

Return Policy

Effective: June 4, 2026

We do not accept returns.

We know that is direct. Here is why.

Every BIN Drop piece is a limited, serialized artifact produced in a finite run. Once a piece is claimed and shipped, it cannot re-enter the inventory. There is no second run to draw from, no overflow stock to fall back on. The number on the tag is the only one of its kind.

The only exceptions:

If you received an item that is defective, damaged in transit, or incorrect, contact us within 72 hours of delivery at humans@sellitwhenidie.com with your order number and photos of the issue. Where SIWID is at fault, we will offer a replacement if available, or a refund to the original payment method at our discretion.

We do not accept returns or exchanges based on size, change of mind, or buyer's remorse. This applies to all SIWID products, including BIN Drop pieces and branded merch. Please consult the sizing guide before purchasing.

Nothing in this policy affects your rights under applicable consumer protection law.

Refund Policy

Effective: June 4, 2026

All sales are final.

Refunds are not issued for change of mind, sizing errors, or dissatisfaction with the aesthetic of a piece. These are limited, serialized works. They are not returns-eligible inventory.

When a refund will be issued:

If SIWID shipped you the wrong item, or if the item arrived damaged or defective and you notify us within 72 hours of delivery at humans@sellitwhenidie.com with your order number and photographic evidence, we will investigate. Where the error is ours, we will issue a full refund to your original payment method or, where a replacement is available, offer an exchange at our discretion.

Processing time: Approved refunds are processed within 5–10 business days of confirmation. Your bank or payment provider may take additional time to post the credit. We have no control over that timeline once the refund is submitted on our end.

Chargebacks: If you initiate a chargeback without first contacting us, we encourage you to reach out at humans@sellitwhenidie.com so we can resolve the issue directly. Accounts that bypass our resolution process may be permanently blocked from future purchases. We will respond to all chargeback disputes with the relevant order documentation.

Nothing in this policy affects your rights under applicable consumer protection law.